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I’ve been utilizing Wirex since 2024, often depositing and investing by their platform with none points — till just lately. Out of nowhere, they froze my account about 3 weeks in the past, after which despatched me two fully contradictory emails: • One saying my account was “quickly restricted till 31/12/9999” (mainly perpetually) • One other saying my account was “closed” and I ought to withdraw my funds — though that they had already blocked my entry fully. Now I can’t even log in to withdraw or convert my crypto (primarily XRP), and my steadiness has been declining on daily basis. Their customer support is ineffective — they hold apologising however do nothing. I’ve needed to borrow cash to feed and look after my daughter as a result of my funds are trapped in Wirex. This firm’s behaviour is unacceptable and certain in opposition to FCA tips (they’re meant to deal with prospects pretty and permit entry to their very own cash). I’ve escalated the case to the Monetary Ombudsman Service — however I’m warning everybody right here: do NOT belief Wirex along with your cash. submitted by /u/Sure-Sentence-294 |