I am hoping someone can help me find a workaround on this minor speed bump amongst everything else. My father passed away and liked to think of himself as tech savvy. My mom is the opposite and now has somewhat aggressive dementia.
I am her daughter and am having an issue with the power company. My dad’s name was on the bill and he hasn’t lived at that address in over 15 years. It should have been changed long ago but where I am at now: power company says “her credit is frozen with Experian so we cannot put her name on the bill at that address.” My problem is, dad set up whatever account for her and we (my sister and I) cannot get through every possible password he had on his laptop.
My mother has begun having checks returned as she dated her water bill for the year 2050. How can I speak to a human at Experian to unfreeze her credit or should I just put the home power bill in my name instead? (I am 42 and her FPOA.) Dad had no will either so everyone is jumping through all the hoops and I am merely trying to simplify all that I can for my mom.
I did read the WIKI but no idea how to navigate this, as Experian automated call said they would send a pin code to the email associated, aka: dad’s that no one can get to.
Thank you for any advice!