Freshworks Inc., a supplier of synthetic intelligence service software program, has introduced Freddy AI Agent to enhance buyer and worker experiences. The agent may be deployed with out code or consultants, and has helped customers in buyer help and IT autonomously resolve service requests.
In response to Freshworks, the agent learns from present paperwork and web sites. By pointing it to web sites and different studying supplies, the agent will crawl by means of the sources and be taught by itself. It’s totally autonomous and might help conversational help throughout a number of channels.
The agent personalises and contextualises conversations in a number of languages throughout a number of channels. It has privateness controls to satisfy safety and compliance requirements, serving to improve belief and safety, Freshworks stated.
“Most different software program require a number of weeks and implementation charges to deploy an AI agent, however we’ve designed Freddy to be deployed with out code or consultants in minutes,” stated Dennis Woodside, CEO and president at Freshworks.