How SIU Is Saving Over 1,000 Hours a Yr by Automating Their Inbox

This put up is a part of a collection sponsored by Skilled Insured.

Southern Insurance coverage Underwriters (SIU) handles a excessive quantity of emails day by day – from submissions and endorsements to cancellations and quote requests. For a very long time, these emails have been sorted manually by the workforce, one after the other. It labored, nevertheless it was gradual, repetitive, and a drain on everybody’s time.

That’s why SIU determined to herald Skilled Insured’s AI Gatekeeping resolution – Skilled Inbox – a instrument that helps automate electronic mail consumption and get work to the precise individuals sooner. The outcomes? Over 1,000 hours saved per 12 months and a serious step ahead in how their enterprise operates.

What Was the Drawback?

Like many MGAs and wholesalers, SIU was coping with shared inboxes stuffed with vital messages. Each electronic mail needed to be learn, categorized, and forwarded to the precise particular person. It wasn’t uncommon for messages to get missed, delayed, or dealt with greater than as soon as. And all of that handbook work was taking time away from higher-value duties like underwriting and responding to brokers.

What Did They Do?

SIU partnered with Skilled Insured to implement Skilled Inbox – a wise instrument that helps handle electronic mail consumption robotically (i.e., AI Gatekeeping). As a substitute of counting on individuals to type every part, the AI reads every message and does the heavy lifting:

• It figures out what kind of electronic mail it’s – submission, endorsement, cancellation, or one thing else
• It pulls out key particulars like coverage numbers, names, and dates
• It sends the e-mail to the precise particular person or workforce immediately
• It flags duplicates so nothing will get processed twice
• And it helps be certain that pressing messages (like new submissions) get dealt with immediately

What Occurred Subsequent?

With AI doing the sorting, SIU has saved over 1,000 hours every year that was spent simply managing the inbox. Duties get processed sooner, brokers get faster responses, and underwriters have extra time to do what they do greatest.

Even higher – this was simply step one. SIU is now engaged on including extra automation to assist with quoting, servicing, and different areas of the enterprise.

In case your workforce is spending an excessive amount of time sorting emails, we might help you alter that.
Contact us right now or go to expertinsured.com to be taught extra.