Whether you’re a frequent Alaska Airlines flyer or a novice traveler, something could go wrong on or before your trip. You might need to call the carrier sooner or later to request a refund, report a baggage issue or book group travel.
Here are all the ways to contact Alaska Airlines customer service.
How do I reach Alaska Airlines customer service?
To reach Alaska Airlines support, you can start on the help center page and find answers to the questions you might have regarding:
You can also find multiple ways of contacting Alaska Airlines, including international contact numbers.
How to call Alaska Airlines customer service
Alaska Airlines phone numbers vary, depending on which department you’re trying to reach. For reservations or pre-flight questions, call the Alaska Airlines number 1-800-ALASKAAIR (1-800-252-7522). The line is open 24/7. For customers with a hearing or speech disability, dial 711 for relay services.
If you want to make reservations for groups of 10 or more passengers, dial 1-800-445-4435. Group travel reservation hours are 6 a.m. to 6 p.m. Pacific Time Monday through Friday and 7:30 a.m. to 6 p.m. Saturday.
For post-flight questions or complaints, dial 1-800-654-5669. Call center hours are 7 a.m. to 7 p.m. Pacific Time Monday through Friday and 8 a.m. to 5 p.m. Saturday.
Can you chat with Alaska Airlines?
Yes, Alaska Airlines has a chat feature. To begin an online conversation with a customer service representative, start on the contact page and click “Start chat.”
If you prefer texting, you can text 82008 and contact Alaska through SMS. However, if you need to provide a credit card payment, Alaska suggests you call instead of online chatting or texting.
Who do I contact about my Alaska Airlines Mileage Plan account?
For questions regarding your Mileage Plan account, call 1-800-654-5669. The line is open from 7 a.m. to 7 p.m. Monday through Friday and from 8 a.m. to 5 p.m. Saturday.
To email the Mileage Plan guest care team, use the online form. Please allow five to seven business days for a response.
To request mileage credit for air travel on Alaska or partner airlines, car rentals or hotel stays, visit this page.
Does Alaska give refunds for canceled flights?
You can cancel all Alaska tickets within 24 hours of booking with no penalty and be refunded to the original method of payment as long as travel begins more than 24 hours after making a reservation.
If you’re outside the 24-hour cancellation window, a ticket affected by a schedule change of at least one hour is also eligible for a refund.
To request a refund, call the reservations line at 1-800-252-7522. It should take at most seven business days to receive the money back to your credit card. If it’s been longer than that, you can check the status of your refund by emailing [email protected] or calling 1-206-392-7722.
The line is open from 9 a.m. to 12 p.m. and from 1 p.m. to 4:30 p.m. Pacific Time on weekdays.
Make sure you purchase your ticket at alaskaair.com, the Alaska Airlines reservations phone line or at an Alaska ticket counter, or you won’t be eligible for a refund.
How to report baggage issues on Alaska Airlines
If your luggage is damaged or missing, report the issue to the baggage service office at the airport in person within 24 hours of the incident. Otherwise, Alaska can’t offer any compensation.
Most bags are located within 48 hours, but if yours is still missing after five days, call the central baggage service office at 1-877-815-8253. The hours are 6 a.m. to 10 p.m. Pacific Time. You also can fill out and submit an online post-flight baggage claim.
Where do I offer feedback or send a complaint to Alaska Airlines?
No airline is perfect, and if you’d like to file a complaint or, on the contrary, share a positive experience, you can fill out one of the forms on Alaska’s feedback page. You can answer some questions about a recent flight, provide general feedback, fill out an accessibility form or provide feedback regarding the Mileage Plan program.
The bottom line
Alaska Airlines passengers have multiple ways of contacting the carrier, including a phone, online chat, email and texting.
If you’re calling, make sure to dial the correct number to avoid waiting on hold on the wrong line. Additionally, try to remember where to find the different forms and emails to ensure you reach the correct department to handle your issue as quickly as possible.
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