How to Contact Frontier Airlines Customer Service

Frontier Airlines has over 100 aircraft in its fleet and operates flights throughout North America and the Caribbean.

As with any airline, there are no doubt times you’ll find yourself needing to be in touch wtih Frontier Airlines’ customer service — maybe you misspelled your name on your ticket or need to cancel a booking.

Let’s take a look at how to contact Frontier’s customer service agents, including the different methods you can use.

Frontier has a customer service page on its website where you can find all the information you need about contacting Frontier. This includes the ability to take care of any self-service options such as changing or canceling your flight.

In late 2022, the airline announced it was shutting down its customer service phone line, meaning there’s no longer a Frontier Airlines phone number you can call.

You’ll need to use one of the other methods listed in this article to contact the airline with any questions, comments or concerns.

Because there is no Frontier customer service number, you’ll need to start a chat in order to speak with a customer service representative.

• You can chat with agents directly on the Frontier Airlines website, available 24/7.

• If you have the messaging service app WhatsApp, you can choose to message the Frontier Airlines customer service number at 720-902-3969.

Frontier Airlines maintains other lines of communication if its chat options aren’t working for you. This includes social media handles at both X, formerly known as Twitter, and Facebook.

Reaching out directly to Frontier Airlines customer service on the X platform can be done via the handle @FlyFrontier.

You can reach out to the company via its contact form rather than via email. You’ll be asked to provide your personal information, such as your email address, name, street address and phone number. There’s also a section where you can input the reason for your message.

There is no specific page where you can contact someone about your account, though the aforementioned contact form does give this as an option to input the reason for your message.

The U.S. Department of Transportation requires all airlines that cancel a flight in the U.S. to give their passengers a refund, no matter the reason. This is the case for strikes, weather disruptions, aircraft maintenance and more.

Frontier is no exception — if the airline cancels your flight, you are entitled to a complete refund.

If you’ve checked a bag and can’t find it at baggage claim, you’ll first need to find a Frontier representative to report the missing item. This must be done within four hours of arriving at your destination.

If you can’t find a Frontier representative, you have two additional options for reporting the loss:

If you have a complaint you want to share with the airline, you’ll need to use the Frontier complaint form.

Although this form differs from the standard contact form, you’ll go through the same process of entering your information and selecting the reason for your complaint from a drop-down menu.

You can no longer reach Frontier customer service by phone, so you’ll need to use one of its digital options — chat, WhatsApp, the contact form or its social channels — if you want to speak with a representative.

For most questions or requests, you can use the self-service options available on Frontier’s website.

You can submit a form on the airline’s website with feedback, questions, lost baggage help, cancellation refund requests or complaints.