Kevin Durant #35 of the Phoenix Suns seems to be on throughout the second half in opposition to the Houston Rockets at PHX Enviornment on March 30, 2025 in Phoenix, Arizona.
Chris Coduto | Getty Pictures
NBA star Kevin Durant has regained entry to his bevy of bitcoins, years after getting locked out of his Coinbase account.
“We obtained this mounted. Account restoration full,” Coinbase CEO Brian Armstrong mentioned Friday in a social media put up, replying to a tweet about Durant being locked out of his account on the cryptocurrency trade.
The message comes just some days after Durant and his agent Wealthy Kleiman joked in regards to the predicament at CNBC’s Recreation Plan convention in Los Angeles.
“It is only a course of we have not been in a position to determine,” Kleiman mentioned Tuesday, referencing Coinbase’s account retrieval protocol. “However, bitcoin retains going up … so, I imply, it is solely benefited us.”
Durant bought bitcoins on Coinbase in 2016, shortly after listening to in regards to the token a number of occasions throughout a dinner along with his then-Golden State Warriors teammates.
Bitcoin was buying and selling at between roughly $360 and $1,000 in 2016, CoinGecko’s knowledge exhibits. Now, the digital asset is buying and selling at round $116,000, in response to the identical crypto knowledge supplier.
Bitcoin since 2016
Durant and his agent, who’re buyers in Coinbase International and promote the enterprise on their sports activities and leisure web site Boardroom, didn’t disclose the scale of the basketball participant’s bitcoin holdings on the buying and selling platform.
The case has sparked a wider dialogue about Coinbase’s buyer companies, with a number of customers recounting on social media their difficulties receiving help from the corporate to regain entry to their accounts and troubleshoot different points.
Their complaints type the most recent requires Coinbase to overtake its help companies. In Could, Coinbase revealed that cybercriminals had bribed a number of of its abroad buyer help brokers to leak prospects’ private knowledge. In 2021, Coinbase purchasers expressed their frustrations over the corporate’s new dwell telephone help line, with one dissatisfied consumer telling CNBC on the time that the service was “a joke.”
On Friday, Armstrong addressed customers’ newest issues over the standard of the agency’s help companies.
“We’re placing a giant deal with getting higher at buyer help at each ends – enhancing merchandise so fewer folks want help, and offering a quicker, greater high quality expertise while you do,” Armstrong mentioned Friday in an X put up.
Coinbase didn’t instantly reply to CNBC’s request for added touch upon what measures it could take to enhance its customer support. Earlier this week, the corporate informed CNBC that it gives an around-the-clock help hotline for its customers, along with providing self-help sources for fundamental troubleshooting.