UOB makes ‘administration refresh’ amid digital push

United Abroad Financial institution (UOB) is making a number of senior management modifications. From September 1, Susan Hwee, head of group know-how and operations (GTO) will assume the function of head of group retail, taking on from Eddie Khoo.

Khoo (pictured left) is retiring from his function, however will nonetheless tackle the place of senior adviser to United Abroad Financial institution (UOB) Vietnam.

To interchange Hwee (pictured center), UOB has promoted Singapore-based Lawrence Goh (pictured proper) is promoted head of GTO and can begin the function on the identical day as September 1, in keeping with a UOB press launch.  

UOB is a number one financial institution in Asia, headquartered in Singapore with subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam. The worldwide financial institution has 500 workplaces in 19 international locations all through Asia Pacific, Europe and North America.

Hwee has greater than 35 years of expertise within the know-how and banking business. Having joined UOB in 2001, Hwee leads the financial institution’s international technique for know-how, operations and knowledge safety in her current function as head of GTO.

Based on the discharge, Hwee is “instrumental within the improvement and innovation” of UOB’s digital platform, UOB TMRW, which makes use of synthetic intelligence (AI) to push digital acquisition and buyer engagement.

Hwee’s promotion will see her spearhead plans to strengthen the financial institution’s digital operations and product options whereas rising buyer engagement and connection to Asean alternatives, the discharge stated. Hwee may even assist combine AI and push digital acquisition throughout UOB’s buyer base.

Goh will succeed Hwee as head of GTO after greater than three many years of IT expertise unfold throughout positions in company and consultancy roles. Goh started his skilled life at a world advisory agency, having held positions of management in technique and transformation, infrastructure consulting and safety. 

Goh presently manages the day-to-day operation and strategic planning of UOB’s infrastructure and platform companies throughout the financial institution’s worldwide community as chief working officer for GTO and head of group infrastructure platform companies.

Answerable for progressing UOB’s know-how technique, Goh has been “instrumental in shaping the financial institution’s technological funding and transformation”, in keeping with the discharge, having established UOB’s first Check Centre of Excellence in 2018 to reinforce the financial institution’s testing high quality, automation and consistency.

The goal of Goh’s new function is to push innovation and know-how integration to reinforce operational effectivity and buyer expertise, the discharge stated

Khoo is to grow to be senior advisor to UOB Vietnam after retiring as head of group retail. Khoo joined UOB in 2005 and has been “pivotal in rising UOB’s group retail enterprise to the sturdy regional franchise the financial institution has at this time”, the discharge stated.

UOB Vietnam has been integrating Citigroup’s shopper banking companies following its full integration of Citi’s shopper banking companies into UOB Indonesia, Malaysia and Thailand, after UOB’s acquisition of a number of of Citigroup’s companies in 2022. 

Khoo intends to use his expertise to help UOB’s administration workforce to drive the financial institution’s retail technique in Vietnam, with UOB Vietnam “crucial” to strengthening the financial institution’s regional franchise.

“This administration refresh is a part of our ongoing efforts to strengthen UOB’s capabilities to serve our enlarged buyer base throughout the area,” commented Ee Cheong Wee, deputy chairman and chief government officer of UOB, within the launch.

Wee added: “With fast digitalisation in our key markets, Susan’s expertise is essential to drive digital engagement methods and uplift buyer expertise. Lawrence, as a seasoned IT chief, will proceed to drive innovation and lead our know-how transformation in our new section of development. Eddie has made invaluable contributions to our retail banking enterprise. In his new function, he’ll proceed to help our workforce to grasp the potential of our retail franchise in Vietnam.”  

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